T-Mobile To Settle U.S. 2020 Outage For $19.5 Million

Share post:

T-Mobile U.S. has agreed to settle a $19.5 million probe into a major outage in 2020 that led to more than 23,000 failed 911 calls.

As part of its consent decree with the Federal Communications Commission, T-Mobile has also committed to improving outage notifications in the future.

An FCC report from October 2020 found that the outage of T-Mobile nationwide disrupted telephone and SMS services and access to data services in many areas of the U.S., resulting in the outage of at least 250 million calls and at least 41% of all calls trying to use the T-Mobile network during the outage were unable to connect.

Then-FCC chairman Ajit Pai said the FCC report showed the wireless carrier had violated best practices in network reliability that could potentially have prevented the 2020 outage.

In addition, the FCC report said the outage was due to a device failure that was exacerbated by a network routing misconfiguration that happened when T-Mobile installed a new router on its network.

The mobile operator had previously stated that its network suffered an 18% reduction in calls made during the outage and admitted that subscribers had to make 2-3 attempts during the outage before the call was successfully connected.

For more information, read the original story in Reuters.

Featured Tech Jobs


Related articles

Apple reduces forecasts for Vision Pro as demand cools in key US market

In an unexpected shift, Apple has drastically reduced its shipment forecasts for the upcoming Vision Pro, indicating a...

Controversial expansion of US surveillance powers nears Senate vote

The US Senate is poised to vote on a significant expansion of Section 702 of the Foreign Intelligence...

Boeing faces allegations of ‘criminal coverup’ in Senate hearing

During a recent Senate hearing, Ed Pierson, a former Boeing manager and whistleblower, made striking allegations about a...

US-China chip race intensifies with major investments and domestic shifts

In a significant strategic move, the Biden administration has announced a $6.4 billion grant to Samsung to boost...

Become a member

New, Relevant Tech Stories. Our article selection is done by industry professionals. Our writers summarize them to give you the key takeaways