Asus Issues A Product Recall After Complaints From Users

Share post:

Asus recently issued a product recall for one of its Z690 Hero products, which became necessary after users told the company that the product’s motherboard was burning and producing smoke after normal use.

In a statement about the issue, Asus said: “We have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard. The issue potentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and serial numbers starting with MA, MB, or MC.”

The company said the problem could “affect units manufactured in 2021,” with a specific part and serial number. Those who owned the motherboard should check to see if their product is affected.

Customers can also enter their serial number on the Asus website to confirm if their product is defective or not.

Based on customer complaints, the majority said they saw a Bios warning code of 53 on the screen, indicating an error in memory initialization, while other users smelled smoke and noticed burn marks on the product.

For more information, read the original story on the BBC.

SUBSCRIBE NOW

Related articles

Apple faces backlash over recent ads

Apple is currently facing significant public backlash due to a controversial advertisement featuring a hydraulic press crushing various...

 Google executives face employee concerns amid profitsurge

At a recent all-hands meeting, Google employees voiced significant concerns regarding morale, cost-cutting measures, and the impact of...

Spotify CEO confesses to “rough times after layoffs” – stock price rises

In December, Spotify CEO Daniel Ek announced the largest round of layoffs in the company's history, cutting 1,500...

Zuckerberg shares his vision with investors and Meta stock tanks

In an era where instant gratification is often the norm, Meta CEO Mark Zuckerberg’s strategic pivot towards long-term,...

Become a member

New, Relevant Tech Stories. Our article selection is done by industry professionals. Our writers summarize them to give you the key takeaways