Microsoft Teams Launches New Features For Frontline Workers

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Microsoft Teams has introduced some new features for frontline workers. Features include shift management and time tracking tools as well as mobile video chat which blurs the background to prevent confidential patient data from showing up.

The Teams Walkie Talkie app now works with the Push To Talk on the Zebra handhelds that many front-line employees use to scan barcodes, check inventory or look up prices for customers in a store.

The Reflexis shift scheduling application used in retail is now available within Microsoft Teams. It allows workers to view their shifts, and managers can assign employees or approve shift changes.

Microsoft Teams also provides an overview to help front-line employees track appointments.

Emma Williams, corporate vice president for modern work engineering at Microsoft, said: “We’re bringing together in one place where frontline workers and frontline supervisors can see a comprehensive view of their appointments with real-time updates on things like wait times, queuing, missed appointments and staffing delays, which will really streamline the experience.”

Viva Connections will be integrated with Workday and Espressive to bring payroll and HR resources to Viva. Options that notify users when their break is over so they can clock back on in the app will be available.

For more information, read the original story in TechRepublic.

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