Zoom Acquires AI Automation Company Solvvy

Share post:

Zoom is in the process of buying Solvvy, a California-based conversation AI and automation solutions company.

Zoom’s acquisition of Solvvy will enable the company to integrate Solvvy’s software and team into its contact center platform offering.

Contact centers include one or more call centers but they can also include other types of customer contact channels, including e-mails, web chats and social media interactions. The aim of such an initiative is to provide customers with efficient and effective technical support.

Velchamy Sankarlingam, president of product and engineering at Zoom, said the acquisition of Solvvy will help the company provide its customers with “automated, integrated and easy-to-deploy” contact center software.

“With our shared focus and priorities, we will be able to capitalize on new opportunities in contact center and customer support, and long-term, we see tremendous potential to unlock new opportunities where highly personalized video-based service can be a key differentiator,” Sankarlingam wrote in a blog post.

Financial terms of the acquisition are not being disclosed, with the deal expected to close in the first half of 2023.

The sources for this piece include an article in ComputerWorld.

Featured Tech Jobs


Related articles

US Bill Aims to Unveil AI Training Data Sources Amid Copyright Concerns

In a significant move toward transparency, a bill was introduced in the US Congress on Tuesday by California...

AI presents an “extinction level threat” – US Gov’t Report: Hashtag Trending for Tuesday, March 12, 2024

A new US government report warns that AI presents an “extinction level threat to the human species. Elon Musk is outsourcing his Grok AI code. Hackers have breached the Cybersecurity and Infrastructure Security Agency in the US and a researcher shows how to steal a Tesla by leveraging a feature of the Tesla charging stations.

Robot startup uses ChatGPT to enhance its communications and reasoning skills

Humanoid robot startup Figure has secured a significant $675 million investment from a group of high-profile investors, including...

Lawsuit requires Pegasus spyware to provide code used to spy on WhatsApp users

NSO Group, the developer behind the sophisticated Pegasus spyware, has been ordered by a US court to provide...

Become a member

New, Relevant Tech Stories. Our article selection is done by industry professionals. Our writers summarize them to give you the key takeaways