Zoom Acquires AI Automation Company Solvvy

Share post:

Zoom is in the process of buying Solvvy, a California-based conversation AI and automation solutions company.

Zoom’s acquisition of Solvvy will enable the company to integrate Solvvy’s software and team into its contact center platform offering.

Contact centers include one or more call centers but they can also include other types of customer contact channels, including e-mails, web chats and social media interactions. The aim of such an initiative is to provide customers with efficient and effective technical support.

Velchamy Sankarlingam, president of product and engineering at Zoom, said the acquisition of Solvvy will help the company provide its customers with “automated, integrated and easy-to-deploy” contact center software.

“With our shared focus and priorities, we will be able to capitalize on new opportunities in contact center and customer support, and long-term, we see tremendous potential to unlock new opportunities where highly personalized video-based service can be a key differentiator,” Sankarlingam wrote in a blog post.

Financial terms of the acquisition are not being disclosed, with the deal expected to close in the first half of 2023.

The sources for this piece include an article in ComputerWorld.



Related articles

Google Drive rolls out new search filters

Google Drive has launched new search filters for users to quickly find and retrieve files. The new filters...

Nearly 70% of IT leaders to increase outsourcing

According to research performed by software development business JetRockets, almost 70% of IT executives are increasing their demand...

Employers increasing standards for employee performance reviews to cut costs

Many large firms, like Google, Salesforce, and Goldman Sachs, are instituting tighter employee performance review criteria. Their goal...

Microsoft increases Bing Chat’s session limit

Since early user feedback revealed flaws in Bing's AI chatbot, Microsoft has progressively increased the communication limit. When the...

Become a member

New, Relevant Tech Stories. Our article selection is done by industry professionals. Our writers summarize them to give you the key takeaways