Zoom is in the process of buying Solvvy, a California-based conversation AI and automation solutions company.
Zoom’s acquisition of Solvvy will enable the company to integrate Solvvy’s software and team into its contact center platform offering.
Contact centers include one or more call centers but they can also include other types of customer contact channels, including e-mails, web chats and social media interactions. The aim of such an initiative is to provide customers with efficient and effective technical support.
Velchamy Sankarlingam, president of product and engineering at Zoom, said the acquisition of Solvvy will help the company provide its customers with “automated, integrated and easy-to-deploy” contact center software.
“With our shared focus and priorities, we will be able to capitalize on new opportunities in contact center and customer support, and long-term, we see tremendous potential to unlock new opportunities where highly personalized video-based service can be a key differentiator,” Sankarlingam wrote in a blog post.
Financial terms of the acquisition are not being disclosed, with the deal expected to close in the first half of 2023.
The sources for this piece include an article in ComputerWorld.