65% Of IT Help Desk Suffers Excessive Stress, Burnout

Share post:

65% of IT help desk teams in the U.S. suffer from unsustainable levels of stress and burnout.

94% of respondents said that their job function has been negatively affected by recruitment, retention and/or skills shortages in the last 12 months.

Maintaining IT support objectives and increasing number of personal devices used by employees to get work done are among the biggest challenges causing burnout.

IT help desk teams are forced to maintain their IT support objectives due to workload and staff shortages within the sector.

In addition, IT help desk teams face the daunting task of catching up with the increasing number of personal devices used by employees, as they now have to take into account several new devices but do not have the number of devices required to monitor them.

To solve the problem, the survey called for the use of the right communication methods and the right tools to help IT teams work and communicate with other members of the organization.

The report was conducted by software firm Splashtop.

The sources for this piece include an article in TechRepublic.

Featured Tech Jobs

SUBSCRIBE NOW

Related articles

Canada, U.S. sign international guidelines for safe AI development

Eighteen countries, including Canada, the U.S. and the U.K., today agreed on recommended guidelines to developers in their nations for the secure design, development, deployment, and operation of artificial intelligent systems. It’s the latest in a series of voluntary guardrails that nations are urging their public and private sectors to follow for overseeing AI in

China approves Broadcom-VMWare merger, last hurdle is cleared

The long-anticipated merger between Broadcom and virtualization giant VMware has been approved by Chinese regulatory authorities, marking the...

Elon Musk’s X sues Media Matters over report linking ads to extremist content

Elon Musk's X has initiated legal action against the progressive watchdog group Media Matters, in response to an...

OpenAI aggressively pursues Google AI talent with offers up to $10 million

In a bold move to bolster its AI expertise, OpenAI is reportedly offering lucrative compensation packages, potentially worth...

Become a member

New, Relevant Tech Stories. Our article selection is done by industry professionals. Our writers summarize them to give you the key takeaways