Customers are expressing their dissatisfaction with HP as the company continue to use firmware updates to discourage the use of non-HP brand ink cartridges in HP printers.
According to the company’s support center, the updates are justified because they implement “dynamic security measures” to ensure that the printer can actively connect to the security chips or electronic circuitry used in the ink cartridges. These security measures, according to the company, help to “maintain the integrity of [its] printing systems and protect [its] intellectual property.”
“Dynamic security equipped printers are intended to work only with cartridges that have new or reused HP chips or electronic circuitry. The printers use the dynamic security measures to block cartridges using non-HP chips or modified or non-HP electronic circuitry. Reused, remanufactured, and refilled cartridges that reuse the HP chip or electronic circuitry are unaffected by dynamic security,” HP said.
HP’s decision to extend its dynamic security policy to more devices that were previously compatible with non-HP cartridges means that instead of displaying a bypassable message indicating that HP cannot guarantee the quality of their print, the printers will not use a third-party cartridge at all.
“The indicated cartridges have been blocked by the printer firmware because they contain a non-HP chip,” the message shown on the screen of u/grhhull’s printer reads. “This printer is intended to work only with new or reused cartridges that have a new or reused HP chip.” u/grhhull is one of the Reddit users that first complained about HP’s removal of non-HP brand ink cartridges in HP printers.
The sources for this piece include an article in TheVerge.