Dish refuses to communicate with customers despite suffering a ransomware attack

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Following a ransomware attack on the company’s systems last week, DISH customers across the United States have been left in the dark. The attack has caused widespread outages of DISH’s services, including satellite television and internet connectivity.

Dish confirmed that ransomware was to blame for an ongoing outage in a public filing published on February 28 and warned that hackers exfiltrated data from its systems, which “may” include customers’ personal information. However, despite customers continuing to experience issues and not knowing if their personal data is at risk, Dish has not provided a substantive update since, nor has it mentioned anything concrete.

Customers still do not have access to Dish or its subsidiaries, such as Boost Mobile. Since the incident began two weeks ago, some customers have been unable to contact Dish customer service. Others have been affected by email and voice phishing attacks that take advantage of the uncertainty surrounding the Dish incident, and a few have reported that their Dish services were disconnected due to ongoing issues at the company, leaving them unable to pay their bills.

Dish spokesperson Edward Wietecha said that “customers are having trouble reaching our service desks, accessing their accounts, and making payments.” When asked whether Dish was disconnecting customers, Wietecha added that “customers who had their service temporarily suspended for nonpayment received additional time until our payment systems were restored.”
Dish declined to share more details on what customer data was accessed during the incident.

Dish also declined to say whether the company has the technical capability to detect what, if any, internal and customer data was compromised. The company also refused to comment on whether it had received or been made aware of a ransom demand. It is also unclear whether or when Dish will restore its affected systems.

The sources for this piece include an article in TechCrunch.



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