Zoom unveils AI strategy shift

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Zoom’s upcoming AI strategy shift, effective July 27, will prioritize using customer data to enhance its AI and machine learning. This may overshadow its emphasis on software licensing, beta services, and compliance, as stated by Zoom.

This dataset, dubbed “service-generated data,” includes user insights on product usage, telemetry, diagnostic data, and similar material gathered by the firm. This arrangement does not have an opt-out provision. Although this data type is widespread, it is a purposeful step toward Zoom’s increasing AI goals.

Zoom’s revised conditions state plainly, “You consent to Zoom’s access, use, collection, creation, modification, distribution, processing, sharing, maintenance, and storage of Service Generated Data for any purpose.” Customer material like as messages and files are not covered by this policy, with Zoom stating that audio, video, or chat content is not used without specific authorization.

Zoom also made two generative AI capabilities — a meeting summary tool and a chat message composer — available for trial to clients in June. Users who use these features allow Zoom permission to use their content for AI model refining purely for the purpose of improving service accuracy.

The sources for this piece include an article in CNBC.

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