Artificial intelligence (AI) is expected to deliver significant efficiency and effectiveness gains in the enterprise next year, with initiatives expected to boost productivity and creative problem-solving by 50% across IT operations, according to a report from Forrester Research.
The report, titled “Predictions 2024: Tech Leadership,” also details predictions about tech investments, “shadow HR,” and the impact of geopolitics on manufacturing and automation.
Forrester predicts that businesses will benefit from AI in a number of ways, including freed-up time for employees to engage in creative problem-solving, driving customer-centric innovation, and creating unprecedented business value.
It also predicts better and more innovative customer experiences, as well as a shift to higher value-creating roles, some of which will be new while the majority will just adapt.
According to Forrester AI will augment talent, not replace it. Its report recommends that tech leaders focus on upskilling and reskilling their employees to ensure that they have the skills they need to succeed in the AI age.
Another prediction from Forrester is that 20% of tech executives will establish their own talent capabilities in-house, or “shadow HR,” to keep their staff up to date in skills such as AI. This is due to the fact that talent is expensive and hard to find.
Forrester recommends that tech leaders work with their HR counterparts to increase internal mobility into the technology organization and to upskill and reskill their existing employees.
The sources for this piece include an article in TechRepublic.