What is Ticketmaster saying to its customers?

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Here’s the letter that has been sent out out to Ticketmaster clients that a reader sent to me. If you have more info on this, please contact us on our “tip line” at editorial@technewsday.ca  Anonymity is guaranteed.


We are writing to notify you of a data security incident that may have involved your personal information. We take the protection of your personal information very seriously and are sending this correspondence to tell you what happened, what information was involved, what we have done, and what you can do to address this situation.

What Happened

Ticketmaster recently discovered that an unauthorized third party obtained information from a cloud database hosted by a third-party data services provider. Based on our investigation to date, we determined that the unauthorized activity occurred between April 2, 2024, and May 18, 2024. On May 23, 2024, we determined that some of your personal information may have been affected by the incident. We have not seen any additional unauthorized activity in the cloud database since we began our investigation.

What Information Was Involved

The personal information that may have been obtained by the third party may have included your name, basic contact information, and payment card information such as encrypted credit or debit card numbers and expiration dates.

What We Are Doing

We have been diligently investigating this incident with the assistance of outside experts. We have also contacted and are cooperating with U.S. federal law enforcement authorities, and this notice has not been delayed due to law enforcement investigation. We have additionally taken a number of technical and administrative steps to further enhance the security of our systems and customer data. These measures include rotating passwords for all accounts associated with the affected cloud database, reviewing access permissions, and increased alerting mechanisms deployed in the environment.

What You Can Do

We recommend you remain vigilant and take steps to protect against identity theft and fraud, including monitoring your accounts, account statements, and free credit reports for signs of suspicious activity. To further protect your identity and as a precaution, we are also offering you identity monitoring with TransUnion of Canada, Inc. (“TransUnion”), at no cost to you. Identity monitoring will look out for your personal data on the dark web and provide you with alerts for 1 year from the date of enrollment if your personally identifiable information is found online. These services will be provided by TransUnion specializing in fraud assistance and remediation services.

You can sign up for this service by clicking the following link: https://surveys.ticketmaster.com/s/tu-sign-up

Your Ticketmaster account was not affected by this incident, however we recommend being mindful of phishing attempts such as emails from unknown senders or those that contain unusual content, such as links or attachments, or being asked to provide personal information over the phone.

For More Information

We are fully committed to protecting your information, and deeply regret that this incident occurred. If you have questions or concerns regarding this incident, please contact us at +1 833-505-2930 Monday-Friday from 8:00 a.m. to 8:00 p.m. Central Time, excluding holidays.




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