Survey Finds Drivers #1 Concern Is Easier Smartphone Pairing

Share post:

J.D. Power has found that struggles connecting smartphones to in-car infotainment systems are the number one consumer complaint of drivers.

The new Initial Quality Study focuses on the challenges automakers face when trying to turn their cars into smartphones on wheels.

J.D. Power says disruptions to the electronic and infotainment systems account for six of every ten most complaints from U.S. buyers of 2021 vehicles.

Voice recognition systems, which had been the top issue since 2012, ranked second among the most urgent complaints out of nearly 111,000 respondents. This year’s decline is due to drivers now using voice commands on their phones, effectively bypassing in-vehicle systems.

In third place are complaints about touchscreens on the dashboard.

J.D. Power’s Initial Quality Study is used by automakers as a scorecard for product design and manufacturing quality, while the top ratings for brands or models are mostly used in advertising.

For more information, view the original story from Reuters.

Featured Tech Jobs


Related articles

Apple pulls the plug on autonomous electric vehicle

Apple has decided to cancel its electric car project, a venture it had been exploring for over a...

Mob vandalizes and burns self-driving car in San Francisco

In a startling incident in San Francisco's Chinatown, a mob vandalized and set ablaze a Waymo self-driving Jaguar...

Canadian government bans Flipper Zero device aiming to prevent car thefts

In an assertive response to the rampant rise in automotive thefts, the Canadian government has announced an impending...

Tesla’s stock nosedives, making it the worst performing stock in S&P 500

Tesla, the electric vehicle giant once celebrated for its market-defying success, has hit a significant slump, becoming the...

Become a member

New, Relevant Tech Stories. Our article selection is done by industry professionals. Our writers summarize them to give you the key takeaways