Self check out being phased out by major retaillers

Share post:

Remember when self-checkout kiosks were the future of retail? Turns out, that future might be shorter than we thought. Major retailers like Target and Walmart are rethinking their approach to these systems, with some even phasing them out.

Target is now limiting self-checkout to ten items or less in some stores. Walmart has gone a step further, removing them entirely from select locations. It’s not just a U.S. trend; British grocery chain Booths and Dollar General are also stepping back from self-checkout.

It turns out these kiosks are a shoplifter’s dream. According to a Lending Tree survey, about 20% of shoppers have accidentally stolen items during self-checkout, and about 14% did it intentionally. The complexity of these systems often leads to unintentional theft.

Contrary to expectations, self-checkout hasn’t cut costs. Employees frequently need to assist customers, diverting them from other duties and increasing labor costs. The high installation costs of these kiosks haven’t translated into the anticipated savings.

While 60% of consumers preferred self-checkout in 2021, frustration and negative experiences are now leading to disenchantment with these systems.

As the retail world reevaluates the role of self-checkout kiosks, it’s clear that this futuristic solution isn’t as problem-free as once thought.

Source include: Gizmodo


Featured Tech Jobs


Related articles

X/Twitter censors India farmer protests at government request

Social media platform X (formerly Twitter) admitted to removing accounts and posts related to India's farmers' protests, citing...

Seattle software engineer ignites viral debate on employee loyalty with LinkedIn post

A Seattle-based software engineer, Alex Nguyen, recently ignited a significant debate on LinkedIn with a post that celebrated...

AT&T has nationwide service outage

AT&T's nationwide service outage, which disrupted the ability for many customers across the United States to place calls,...

Intel splits into two hoping to become world’s second-largest chip manufacturer

Intel's CEO Pat Gelsinger announced a major reorganization, splitting the company into two independent entities under the Intel...

Become a member

New, Relevant Tech Stories. Our article selection is done by industry professionals. Our writers summarize them to give you the key takeaways