Remember when self-checkout kiosks were the future of retail? Turns out, that future might be shorter than we thought. Major retailers like Target and Walmart are rethinking their approach to these systems, with some even phasing them out.
Target is now limiting self-checkout to ten items or less in some stores. Walmart has gone a step further, removing them entirely from select locations. It’s not just a U.S. trend; British grocery chain Booths and Dollar General are also stepping back from self-checkout.
It turns out these kiosks are a shoplifter’s dream. According to a Lending Tree survey, about 20% of shoppers have accidentally stolen items during self-checkout, and about 14% did it intentionally. The complexity of these systems often leads to unintentional theft.
Contrary to expectations, self-checkout hasn’t cut costs. Employees frequently need to assist customers, diverting them from other duties and increasing labor costs. The high installation costs of these kiosks haven’t translated into the anticipated savings.
While 60% of consumers preferred self-checkout in 2021, frustration and negative experiences are now leading to disenchantment with these systems.
As the retail world reevaluates the role of self-checkout kiosks, it’s clear that this futuristic solution isn’t as problem-free as once thought.
Source include: Gizmodo