Major companies monitoring virtual platforms using AI

Share post:

A recent report has brought to light that major companies like Walmart, Delta, T-Mobile, Chevron, and Starbucks are now employing artificial intelligence to monitor employee conversations on platforms such as Slack and Microsoft Teams. This surveillance is facilitated by software from a startup called “Aware,” designed to scan for keywords indicating employee dissatisfaction or potential safety risks.

The company’s AI technology analyzes billions of messages to identify trends, sentiments, and potential risks within corporate communications, including bullying, harassment, and other inappropriate behaviors. Despite the technology not being designed to identify individual employees directly through its analytics tool, a separate eDiscovery tool can pinpoint individuals in cases of extreme risk, as determined by the client.

Critics argue that such surveillance technologies tread dangerously close to treating employees as mere inventory, raising ethical concerns over privacy and the notion of thought crimes. The debate reflects a broader discomfort with the increasing role of AI in workplace monitoring, highlighting the tension between corporate risk management and individual privacy rights.

Featured Tech Jobs


Related articles

Google leader gives a tough message to employees

Google's search chief, Prabhakar Raghavan, delivered a powerful message to employees at a recent all-hands meeting: the tech...

Silicon Valley tech founder sentenced to prison for fraud

In a significant shake-up in Silicon Valley, Manish Lachwani, co-founder and former CEO of the mobile app-testing company...

AI surpasses human benchmarks in most areas: Stanford report

Stanford University’s Institute for Human-Centered Artificial Intelligence (HAI) has published the seventh annual issue of its AI Index...

Amazon’s robotic workforce surpasses 750,000 amid decline in human jobs Inc., known for its massive scale and technological innovations, has reached a new milestone in its integration...

Become a member

New, Relevant Tech Stories. Our article selection is done by industry professionals. Our writers summarize them to give you the key takeaways