Major companies monitoring virtual platforms using AI

Share post:

A recent report has brought to light that major companies like Walmart, Delta, T-Mobile, Chevron, and Starbucks are now employing artificial intelligence to monitor employee conversations on platforms such as Slack and Microsoft Teams. This surveillance is facilitated by software from a startup called “Aware,” designed to scan for keywords indicating employee dissatisfaction or potential safety risks.

The company’s AI technology analyzes billions of messages to identify trends, sentiments, and potential risks within corporate communications, including bullying, harassment, and other inappropriate behaviors. Despite the technology not being designed to identify individual employees directly through its analytics tool, a separate eDiscovery tool can pinpoint individuals in cases of extreme risk, as determined by the client.

Critics argue that such surveillance technologies tread dangerously close to treating employees as mere inventory, raising ethical concerns over privacy and the notion of thought crimes. The debate reflects a broader discomfort with the increasing role of AI in workplace monitoring, highlighting the tension between corporate risk management and individual privacy rights.

SUBSCRIBE NOW

Related articles

North Korean Hackers Trick Employees With New Social Engineering

North Korean Hackers Trick Employees With New Social Engineering, New Prompt Injection Attack Compromises Gemini's Long-Term Memorym Canada's...

Canada’s Tech Sector Faces Continuing Talent Crunch: Hashtag Trending

Report Says Canada's Tech Sector Faces Continuing Talent Crunch Amid Rapid AI Advancements, Study Reveals reCAPTCHA's Lousy At...

homson Reuters Wins Landmark AI Copyright Case: Hashtag Trending for Thursday, February 13, 2025

Thomson Reuters Wins Landmark AI Copyright Case, Tumblr joins the fediverse and converts to WordPress, The US and...

Scammers Exploit DeepSeek Hype: Cyber Security Today

Scammers Exploit DeepSeek Hype with Fake Websites and Crypto Schemes, A Researcher Jailbreaks OpenAI’s o3-mini Model, Bypassing Safety...

Become a member

New, Relevant Tech Stories. Our article selection is done by industry professionals. Our writers summarize them to give you the key takeaways