• About
  • Privacy Policy
  • Contact
Tech Newsday
  • Security
  • Future of Work
  • Mobility
  • Emerging Tech
  • Today’s News
No Result
View All Result
Tech Newsday
  • Security
  • Future of Work
  • Mobility
  • Emerging Tech
  • Today’s News
No Result
View All Result
Tech Newsday
No Result
View All Result
Home Auto Tech

AAA Implements Digital Service Road Scheduling

TND News Desk by TND News Desk
August 3, 2021
in Auto Tech
0 0
0

The American Automobile Association is launching software that sends the optimal roadside assistance promptly to the right member, which is critical for an organization that sends 32 million service calls annually.

The software gives members, who are often frustrated with a very long wait, more room to maneuver while helping AAA to better allocate its resources.

AAA’s Appointment Assistant is an add-on to Salesforce.com’s Field Service Application that makes it easy to request and track service from the web of AAA mobile app.

If a user wants to be cared for via the Assistant, they can see the name and app photo of their assistant, their real-time location via a digital map and the estimated arrival time.

The app also makes it easy to cancel an appointment request, so this is essential for AAA technicians to be able to freely process another customer.

Since the launch of the software earlier this year, AAA has recorded a 10-15% decline in service response time.

With more remote work, the ability to schedule appointment calls will enhance members’ experience and allow AAA to prioritize real emergencies over flexible appointments for members who are safe at home.

Appointment Assistant fits well into the digital skills roadmap.

This step provides a far more automated customer experience, as software is used to solve basic problems such as lockouts, tire bursts, and empty batteries, while more difficult problems such as difficult-to-diagnose engine problems are passed on to humans.

AAA has also integrated chatbots and other artificial intelligence technologies into its digital mix to cover all channels members may want to access.

At AAA, field automation is an extension of the company’s evolving strategic relationship with Salesforce, including the use of CRM software to take a more holistic view of the company’s relationship with current members and identify and attract potential customers.

As part of its omnichannel strategy, AAA relies on Salesforce to facilitate tracking of customer activity that began in one digital channel and continued in another.

For more information, read the original story in CIO.

Please login to join discussion

Subscribe

About Tech News Day

In just 10 minutes you will have all your leadership tech news needs covered. Our Editors browse the top tech news sites for you, get rid of the fluff and post summaries of the best. Our content is created by trained professionals and enhanced for IT leaders using leading edge artificial intelligence.

About

Tech Newsday

Tech News Day picks the new, most relevant tech stories.

Our selection is done by industry professionals – executives like you who pick the top stories for that day. Our writers summarize these to give you a quick summary and the key takeaways.

SUBSCRIBE

Categories

  • Artificial Intelligence
  • Auto Tech
  • Blockchain
  • Careers & Education
  • Channel Strategy
  • Cloud
  • Communications & Telecom
  • Companies
  • Data & Ananytics
  • Development
  • Digital Transformation
  • Distribution
  • Diversity & Inclusion
  • eCommerce
  • Emerging Tech
  • End User Hardware
  • Engineering
  • Financial
  • Fintech
  • Future of Work
  • Governance
  • Government & Public Sector
  • Human Resources
  • Infrastructure
  • IoT
  • Leadership
  • Legal
  • Legislation & Regulation
  • Managed Services & Outsourcing
  • Marketing
  • Martech
  • Medical
  • Mobility
  • Not for Profit
  • Open Source
  • Operations
  • People
  • Podcasts
  • Privacy
  • Security
  • Service
  • Smart Home
  • SMB
  • Social Networks
  • Software
  • Supply Chain
  • Sustainability
  • Today's News
  • Top Stories This Week
  • Women in Tech
  • Home
  • Today’s News
  • About
  • Privacy
  • Contact

2022 Tech News Day

No Result
View All Result
  • Security
  • Future of Work
  • Mobility
  • Emerging Tech
  • Today’s News

2022 Tech News Day

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Why are you leaving?

About Tech News Day

Tech News Day is a daily publication featuring key daily news stories about technology and how it affects businesses. We know that you are busy and that there’s a lot of information coming at you. While there are lots of programs that will curate based on what you have already read or followed, Tech News Day picks the new stories that we feel are most relevant.

Our selection is done by industry professionals – executives like you who pick the top stories for that day. Our writers summarize these to give you a quick summary and the key takeaways. If you want to do a deeper dive and get even more information, we provide a link to at least one of the longer stories from one of our sources (we are often following stories from more than one source).

We also have a daily podcast, published each morning so that you can get the news stories of the day from wherever you get your podcasts.

We hope you find this to be useful to you in keeping up to date in these challenging times. We love your input and opinions. You can use our feedback widget to rate individual stories or you can write us at NewsDesk@technewsday.com.

Click Here

-
00:00
00:00

Queue

Update Required Flash plugin
-
00:00
00:00